Our refund policy is as follows :
*Letter Writing Service – We will promptly refund your payment in full upon request up to receiving your first letter to a lady. Upon receiving your first letter corresponding with the time period purchased, the transaction is considered complete and we cannot refund your payment. At the time of expiration of the period of time purchased for Letter Writing, we will send you an email to remind you that your Letter Writing purchase is about to expire. It will be up to you to renew in order to continue Letter Writing.
*Video Letters and Video Calls – We will promptly refund your payment in full upon request only when we cannot arrange a Video Call with a chosen lady or a Lady chooses not to utilize a purchased return Video Letter. You also have the option of applying the payment to a Video Call or Video Letter to another lady of your choice should you wish.
*Gifts – We cannot refund for purchased gifts. (Flowers ect) If a particular gift is temporarily unavailable you can apply your payment to another gift of your choice. Please contact us for options.
*Trips – We will promptly refund your payment for a purchased trip package up to TWO WEEKS before the planned arrival date. A deposit penalty may apply and we will contact you if this is the case. If a trip is canceled within TWO WEEKS of scheduled arrival, we cannot refund your purchase. We can apply your payment to another date upon request. Again, a deposit penalty may be applied for a trip cancelled within two weeks of arrival. Contact us for further details.